Support Technician (Night Shift)

📋 Description

• Initial administration and troubleshooting for inbound customer requests and issues
• Cross-functional role across virtualization, backup/recovery, network/firewall, and storage
• Engage with customers via phone, in-person, virtual meetings, and portals
• Handle incident triage, SLA adherence, and escalation with other teams
• Document procedures, solutions, and customer-facing materials
• Provide after-hours support as part of on-call rotation

🎯 Requirements

• 3-5 years in technical support with focus on system administration or networking
• Experience with IBM i, Windows, Unix, or Linux server OSes
• Virtualization technologies (VMware, Nutanix AHV, HyperV)
• Server hardware (Dell, HPE, Lenovo, etc)
• LAN/WAN networks (Cisco, Juniper, Arista)
• Firewalls (Palo Alto, Fortigate, Cisco ASA)

🎁 Benefits

• Competitive hourly wages
• On-site support in Des Moines, Iowa
• Training and professional development
• Collaborative team environment
• Opportunities for career growth