Supv, Patient Success

📋 Description

• Supervise a team of Patient Success Specialist
• Daily supervision of staff to include all department sub-teams
• Assists with feedback on hiring, discipline, and performance evaluations
• Ensures the team exceeds all performance KPIs and metrics
• Responsible for monitoring and QA of inbound and outbound calls and providing feedback
• Responsible for monitoring and QA of emails and faxes

Qualifications

• Bachelor’s degree or equivalent in Healthcare, Marketing, or Business related field
• Required – 5+ years of Healthcare experience
• Experience with insurance claims submission and management software (experience with Xifin, AMD
• Thorough knowledge of the healthcare reimbursement environment (government and private payers)
• Demonstrated ability to use analytics to develop, analyze payments, and diagnose issues
• Strong communication skills, both verbal and written

🎁 Benefits

• Competitive Benefits - medical, dental, vision, life and disability plans
• Fertility care benefits and free testing for employees and families
• Pregnancy and baby bonding leave, 401k benefits, commuter benefits
• Employee referral program