SVP, Global Services

📋 Description

• Lead Global Services division: Support, Managed Services, Global Advanced Services, Professional
• Own end-to-end quality, timeliness, and customer satisfaction for service delivery.
• Set strategic direction for Global Services aligned to company objectives.
• Champion AI-first operations, using automation to scale and reduce manual work.
• Define and refine KPIs for service delivery, customer satisfaction, and team performance.
• Promote knowledge sharing across Global Services to avoid silos.

🎯 Requirements

• Experience leading globally distributed, remote teams.
• 15+ years in global delivery for software/tech organizations.
• Strong command of database/open-source technologies and industry trends.
• Proven ability to deliver complex projects while adapting to change.
• Strategic planning with measurable outcomes and P&L management.
• Leadership and people development across large, diverse teams.

🎁 Benefits

• Remote-first, globally distributed workforce with flexible work hours.
• Competitive compensation and equity opportunities.
• Learning budget, training, conferences, and remote office setup support.
• Wellness, work-life balance programs, and volunteer/Community initiatives.