Respond to user queries, gather info, analyze issues, and document work.
Ensure support tickets are resolved within established SLAs.
Troubleshoot hardware, software, networking, and communications issues.
Support Azure, Microsoft 365, SharePoint, Exchange, Teams, Entra ID, and Intune.
Assist with IT projects and implement new technologies; keep docs up to date.
Maintain inventory records and assist with procurement.

🎯 Requirements

Bachelor's degree in Computer Science, Information Technology, or related field.
3+ years in IT Helpdesk/Support/Systems Engineer/End-User roles.
AZ-900 Microsoft Azure Fundamentals certification (Required).
Experience with Microsoft 365 services (SharePoint, Exchange, Teams, Entra ID, Intune).
Networking experience (firewalls, switches, and access points).
Familiarity with Apple Business Manager and MDM solutions (Mosyle or JAMF).

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