Systems Support

📋 Description

• Receive, review, and service technical support tickets submitted through Service Central and
• Troubleshoot system and operational issues, identify resolution path, and ensure tickets progress.
• Route tickets requiring development or application changes to the appropriate teams.
• Monitor and support business-critical processes; minimize disruptions to operations.
• Perform authorized operational fixes, including rerunning failed jobs.
• Support Autotime activities such as configuration and timecard resolution.

🎯 Requirements

• Proven hands-on experience supporting Autotime is required.
• Experience with Control-M and automated job management is required.
• Familiarity with Service Central or similar enterprise ticketing platforms.
• Working knowledge of SQL, especially for querying information for troubleshooting.
• Experience with Autotime configuration and timecard troubleshooting.
• Strong troubleshooting and analytical skills; methodical issue investigation.

🎁 Benefits

• Opportunity to work with enterprise systems including Autotime, Control-M, SQL, and Service Central.
• Structured initial training to build familiarity with the environment.
• Hands-on experience supporting business-critical applications and automated workflows.
• On-call rotation for after-hours support responsibilities.
• Opportunity to develop expertise in enterprise systems support and incident management.
• Collaborative environment with opportunities to work with development and support teams.