Systems Support

📋 Description

• Receive, review, and service technical support tickets via Service Central and Autotime.
• Troubleshoot system issues, identify resolutions, ensure tickets progress.
• Route tickets needing dev changes to appropriate teams.
• Monitor and support business-critical processes, minimize disruptions.
• Perform authorized operational fixes, rerun failed jobs when needed.
• Support Autotime activities like configuration and timecard issues.

🎯 Requirements

• Proven hands-on experience supporting Autotime is required.
• Experience with Control-M and automated job management is required.
• Familiarity with Service Central or similar ticketing platforms.
• Working knowledge of SQL, especially for querying during troubleshooting.
• Experience with Autotime configuration and timecard troubleshooting.
• Strong troubleshooting and analytical skills to investigate issues.

🎁 Benefits

• Opportunity to work with Autotime, Control-M, SQL, and Service Central.
• Structured initial training to build familiarity with the environment.
• Hands-on experience supporting enterprise applications and automated workflows.
• Participation in an organized on-call rotation for after-hours support.
• Opportunity to develop expertise in enterprise systems support and incident management.