Added
12 days ago
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Type
Full time
Salary
Salary not provided
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Related skills

windows google workspace macos abm mdm

📋 Description

  • Lead global Systems Support operations; SLA compliance.
  • Coach and mentor Tier 1-2; advanced escalation support.
  • Manage vendor relationships for asset dispatch, recovery, and logistics.
  • Drive process improvements for EUC and security workflows.
  • Own hardware asset lifecycle; procurement, inventory, disposal.
  • Support remote EUC issues; macOS/Windows; Zoom/Slack configurations.

🎯 Requirements

  • 7+ years IT support experience.
  • 2+ years in a team lead or supervisory role.
  • Hardware asset management lifecycle experience.
  • macOS and Windows endpoint support experience.
  • ABM and MDM (Addigy) experience.
  • End-user computing (EUC) and remote desktop support.
  • Security tools: SWG, CASB, ZTNA, NGAV.
  • Vendor management with third-party IT vendors.
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