Team Lead - Customer Support

📋 Description

• Lead daily operations of the technical support team to meet service levels.
• Monitor queues, case workloads, staffing, and timecards.
• Coach and develop team via regular 1:1s, goals, reviews.
• Manage performance including corrective action and development.
• Support recruiting, onboarding, training of new team members.
• Work in a 24/7 center; may require nights/weekends and on-call rotations.

🎯 Requirements

• Bachelor's Degree or equivalent work experience.
• 2+ years managing teams or supervision.
• 5+ years in technical customer support or helpdesk.
• Experience supporting corporate clients.
• Experience resolving complex technical issues with other teams.
• Ability to manage multiple priorities in a fast-paced environment.

🎁 Benefits

• Hybrid work schedule (Reston, VA).
• Opportunities for career growth.
• On-call rotation for escalations.