Team Lead, North East Region

📋 Description

• Lead and manage Offline Customer Support Officers and State Team Leads; oversee daily workflows and
• Drive accountability through metrics, calibrations, and Performance Improvement Plan administration.
• Conduct 1:1 mentoring sessions and develop training paths to upskill team members.
• Own operational excellence in support, aligning actions with regional goals and ROI.
• Build and maintain strategic relationships with key accounts; shift from reactive to proactive
• Analyze KPIs and prepare weekly/monthly performance insights for senior management.

🎯 Requirements

• 5+ years in a customer service/support environment with demonstrated leadership growth.
• BSc in any relevant field; NYSC completed.
• Strong CRM and ticketing systems experience; capable of handling high-volume interactions.
• Analytical skills to interpret data and generate actionable reports.
• Excellent written and verbal communication; emotionally intelligent and adaptable.
• Strategic thinker with ability to prioritize in a fast-paced digital environment.

🎁 Benefits