Team Lead of Care

📋 Description

• Direct point-of-contact for team inquiries; resolve issues
• Lead and mentor Care Coordinators to deliver care
• Monitor workflows and ensure policy compliance
• Drive performance and provide coaching feedback
• Manage interview processes and new hire training
• Build a positive, can-do culture and service mindset

🎯 Requirements

• 3+ years customer service experience
• Experience managing/supervisory employees
• Excellent communication and organization skills
• Ability to motivate team to meet targets
• Experience with data input and case review
• Bilingual in English and Spanish, or other languages desired

🎁 Benefits

• Competitive compensation packages
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities