Lead and mentor a team of Customer Experience Specialists (15 members) to deliver flights-related
Monitor performance metrics and staffing to meet customer demand.
Collaborate with cross-functional teams to resolve issues and improve the platform.
Provide exceptional multi-channel customer service (phone, email, chat, social).
Identify trends in complaints and drive process improvements.

🎯 Requirements

Bachelor’s degree preferred; 3–4 years in customer service, travel industry a plus.
Proven experience in managing and leading a team.
Strong analytical, problem-solving, and interpersonal skills.
Excellent communication; ability to handle multiple priorities in a fast-paced environment.
Proficiency with CRM software and other CS tools; familiarity with MS Office/Google tools is a plus.

🎁 Benefits

Why Join Us: collaborative environment, opportunities to impact customer experience and revenue.

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