Lead and develop a team of support engineers
Run queue triage, standups, reviews, escalations, and 1:1s
Recruit, onboard, and ramp engineers across regions
Provide coaching during live incidents and escalations
Partner with Support, Success, Product, and Eng to improve Heidi's reliability at scale

🎯 Requirements

Strong troubleshooting: logs, traces, data queries, and code
Experience leading or mentoring engineers (management or tech-lead)
Excellent written communication for engineers and stakeholders
High ownership: define success and drive queue/quality outcomes
Pragmatic approach to reliability and safety

🎁 Benefits

Healthcare, dental and vision benefits
401k with 3% company match
$700 annual learning and development budget
$100/month health and wellness allowance
$500 home office budget
26 weeks paid primary parental leave and 18 weeks secondary parental leave

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