Team Leader – Customer Support

📋 Description

• Lead daily operations for a team of customer and technical support reps.
• Provide coaching, guidance, and performance management to the team.
• Ensure SLA/KPI achievement and align with client goals.
• Collaborate with cross-functional teams to improve workflows.
• Maintain client communications and support successful partnerships.
• Prepare performance insights to inform decisions.

🎯 Requirements

• Minimum of 3 years in customer service or technical support roles.
• Minimum of 1 year in leadership/supervisory role (call center/BPO preferred).
• Strong understanding of support operations and performance management.
• Experience with CS platforms, CRMs, and standard business apps.
• Excellent written and verbal English communication.
• Problem-solving and data-driven decision making; proven leadership ability.

🎁 Benefits

• Competitive compensation package.
• Retirement with company matching.
• Life and health insurance coverage.
• Fully remote work environment.
• Professional development and career growth opportunities.