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1 hour ago
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Type
Full time
Salary
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Related skills

crm sql google sheets excel zendesk

📋 Description

  • Respond to customer queries via Zendesk or other tools
  • Identify and resolve fraud/risk issues (e.g., account opening, identity theft)
  • Document investigative steps, conclusions, and remediation
  • Design and modify fraud prevention policy and procedures
  • Audit, coach, and train junior staff
  • Collaborate with other departments to process department tasks

🎯 Requirements

  • 2+ years in similar role; top US depository preferred
  • In-depth knowledge of US banking regulations as it pertains to fraud
  • Excel/Google Sheets; basic SQL knowledge
  • Customer-facing experience in a depository account
  • Bachelor's degree or comparable work experience; fluent in English
  • Flexibility to work US Pacific time 9-5; must reside in the Philippines
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