Team Leader – Sales (Telehealth)

📋 Description

• Own the Shift: responsible for team output during US hours.
• Drive performance by analyzing metrics and intervening when needed.
• Be the first line of defense: handle escalations and agent questions.
• Coach for self-sufficiency: mentor agents to be more independent.
• Enforce standards: uphold SOPs and workflows; suggest fixes.
• Reporting with insight: provide data-driven insights and solutions.

🎯 Requirements

• 4+ years in Customer Support, with at least 2 in leadership.
• Extreme Ownership: take initiative and own outcomes.
• Resourcefulness: use KB, history and SOPs to solve issues.
• Decisiveness: comfortable making quick judgments.
• Strong English: excellent written and verbal skills.
• Tech-Savvy: experience with SaaS, Telehealth, or CRM tools.

🎁 Benefits

• Remote-first, globally distributed team.
• High ownership in a fast-paced environment.
• Build processes and empower agents.
• Equal opportunity employer.
• Availability to work U.S. business hours.