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workforce management customer service coaching performance metrics leadership
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📋 Description

  • Lead frontline teams to achieve targets and deliver customer experiences
  • Provide day-to-day leadership, coaching, and performance management
  • Support workforce planning, employee engagement, and continuous improvement

🎯 Requirements

  • High School Diploma or equivalent; Associate/Bachelor preferred
  • 1-3 years in Team Lead/Supervisor or similar role
  • Experience in contact center, customer service, technical support, or operations
  • Experience managing performance metrics and coaching employees
  • Fluent Spanish; English preferred

🎁 Benefits

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