Team Manager

📋 Description

• Lead a team of up to 18 Customer Success Associates.
• Oversee daily operations and track performance metrics.
• Coach and train team members, handle escalated issues.
• Collaborate with cross-functional teams for operational success.

🎯 Requirements

• 3-5 years leadership in customer support or financial services.
• Strong communication, accountability, and continuous improvement.
• Ability to ensure policy adherence and team results.
• Strategic thinker with problem-solving skills.
• Experience with workforce management, CRM, and data analysis.
• Adherence to security policies and mandatory training.

🎁 Benefits

• Medical, dental, vision coverage; 100% premiums for employees/dependents on select plans.
• HSA, FSA, 401(k), commuter benefits.
• Employer-paid life and disability insurance.
• 12 holidays and PTO; up to 12 weeks paid family leave.
• Continuing education reimbursement.