Team Manager – Banking and Financial

📋 Description

• Lead and coach a team to improve customer experience metrics (Resolution, CSAT).
• Provide coaching, audits, and action plans; monitor attendance and performance.
• Collaborate with client and internal teams to drive process improvements.
• Present team performance to clients as needed and support engagement activities.
• Address retention and morale, flag red risks, and conduct stay discussions.

🎯 Requirements

• At least two years of Team Leader experience in Banking & Financial services (collections).
• Proficient in MS Office; able to work in a fast-paced environment.
• Strong analytical, verbal, and written communication skills.
• Onsite work in Clark; reliable and proactive team player.

🎁 Benefits

• All information kept confidential according to EEO guidelines.