Team Manager – Chargebacks & Payment Disputes

📋 Description

• Lead and develop Payoneer's global Chargebacks & Payment Disputes team across three hubs and
• Own team performance — productivity, recovery rates, service levels, and quality.
• Drive process improvement, automation, and control enhancements to reduce risk and improve customer
• Manage relationships with banks, payment providers, customers, and external vendors and their risk
• Collaborate with Risk, Compliance, Reconciliation, Business, Product, and Customer Care on
• Oversee capacity, priorities, and service delivery to align with business objectives.

🎯 Requirements

• 5+ years leading operational teams.
• Experience in chargebacks, disputes, payments operations, risk, or fraud is highly desirable.
• Proven experience managing teams across multiple locations, cultures, and time zones.
• Strong operational leadership with track record of achieving KPIs, SLAs, and quality targets.
• Excellent people-management skills: coaching, mentoring, development.
• Excellent prioritization and organizational skills with the ability to manage competing needs.

🎁 Benefits

• The Payoneer Ways of Working: collaborative, accountable culture.
• Learning and development emphasis; opportunities to grow as professionals and people.
• Team-focused environment that encourages ownership and continuous improvement.