TeamCity Customer Success Engineer (Post-sales) - US

📋 Description

• Manage technical relationships for a portfolio of accounts and update on product developments.
• Help customers adopt TeamCity via architecture design guidance.
• Hold regular discovery calls to understand usage and surface improvements.
• Monitor adoption, satisfaction, and account health to drive renewals.
• Travel internationally ~20% to visit customers or attend conferences.
• Partner with Sales to facilitate account expansions by developing short-term and long-term plans.

🎯 Requirements

• Proven experience in technical consulting, technical customer success, solution engineering, or similar role.
• Hands-on experience with DevOps practices and tooling, including CI/CD, source control, cloud infrastructure, and containers.
• Proficiency with software development tools gained through practical work in software development, QA, system administration, or release automation.
• A practical understanding of AI/LLM applications within software development workflows.
• Professional fluency in English for remote and in-person presentations, product demos, and roadmap discussions.
• Ability to travel internationally as required by the role.

🎁 Benefits

• We are an equal opportunity employer.
• Open and inclusive workplace for everyone.
• Welcomes all backgrounds and identities.