Tech Operations Specialist

📋 Description

• Serve as the first point of contact for workflow failures and technical support queries.
• Monitor data flow logs, workflow reports, and support boards daily.
• Troubleshoot and resolve known technical issues using documented SOPs.
• Escalate complex issues to senior technical team members where required.
• Coordinate with external Developers and technology partners on active integration projects.
• Track project progress, follow up on outstanding items, and flag blockers.

🎯 Requirements

• Minimum 2 years’ hands-on technical experience in a professional environment.
• Solid understanding of APIs, webhooks, and systems integrations.
• Ability to read and interpret API documentation and data outputs.
• Experience with workflow or integration platforms such as HubSpot, Asana, or similar tools.
• Strong troubleshooting and problem-solving skills.
• Excellent organisational and coordination abilities.

🎁 Benefits

• Equal opportunity employer.
• Hybrid/Flexible hiring practices welcoming diverse backgrounds.