Tech Support Engineer

📋 Description

• Provide Tier 3 technical and software support for Keyloop technology escalations.
• Mentor Tier 2 Analysts, investigate root causes and drive case closures.
• Identify opportunities to reduce issues and improve customer self-help.
• Document solutions and create written guidance following KCS processes.
• Lead initiatives to introduce new products into support and raise technical skills.
• Ensure availability, performance, and effective change management of services.

🎯 Requirements

• Strong analytical and problem-solving skills; excellent communication.
• Experience with platform services troubleshooting and incident response.
• Desirable: CI/CD experience (Jenkins/Bamboo); UNIX experience.
• Advanced programming knowledge in C++, Java, .NET or similar OOP languages.
• Good written/verbal communication and teamwork across time zones.
• Background in software development or software support preferred.

🎁 Benefits

• Hybrid work model in Prague with global collaboration.
• Competitive salary and career development opportunities.
• Inclusive environment and ongoing training opportunities.