Technical Account Executive (SF/U.S. West Coast)

📋 Description

• Own the initial relationship with customers who contact us via the website, guiding them through
• Handle a spectrum of customers from high-velocity startups to Mid-Market/Enterprise engagements.
• Conduct warm outbound to users from large companies who sign up for PostHog.
• Own the full deal lifecycle: from first contact to close and beyond, with quarterly targets in mind.
• Collaborate with product teams to relay customer feedback and improve our offerings.
• Maintain hyper-responsiveness, acting as an extension of the customer’s team via Slack and async

🎯 Requirements

• You go deep on PostHog products, including feature flags and data warehouse concepts, and can
• Commercially-minded with a focus on growing and retaining revenue.
• Strong customer focus and the ability to remove blockers for users.
• Expert relationship management across multi-threaded deals with technical, legal, and procurement
• Excellent written communication for follow-up emails, Slack summaries, and Loom scripts.
• Experience managing a book of business or leading multi-threaded deal cycles.