Technical Account Manager (12 Month Contract)

📋 Description

• Plan, lead, and deliver ongoing technical consultation for customers across Hootsuite and
• Act as named technical consultant for book of customers; drive product adoption, value, and renewal.
• Develop plans, manage timelines, milestones, and optimization goals; enable business transformation
• Collaborate with Professional Services to manage complex integrations for high-value customers.
• Identify growth opportunities; build consumption plans and monthly reporting for TAM hours.
• Maintain advanced knowledge of core platform, integrations, APIs, and emerging technologies (AI

🎯 Requirements

• 8 - 12 years in enterprise project implementation, post-sales or professional services within SaaS.
• Ability to translate complex business requirements into customer-focused solutions; explain
• Customer-obsessed with strong communication and analytical skills; experience with enterprise-grade
• Strong project management, problem solving, and collaboration skills; results-oriented and
• Effective written and verbal communication; ability to build trusted client relationships.