Technical Account Manager

📋 Description

• Act as a trusted technical advisor to enterprise customers post-sale.
• Own deployments, ensure integration and operation of OPSWAT cybersecurity solutions.
• Bridge customer needs with product capabilities with Sales Engineering, Support, Product, and
• Lead hands-on deployment, configuration, and optimization on cloud, hybrid, and on‑prem
• Conduct on-site visits, provide workshops, and deliver training sessions.
• Proactively manage customer health, monitor performance, and troubleshoot issues.

🎯 Requirements

• 5+ years of experience in a customer-facing technical role (e.g., TAM, SE, Solutions Architect
• Strong technical background in cybersecurity tools and principles (endpoint protection, SIEM/SOAR
• Hands-on system integration experience; scripting in Python, PowerShell, and Bash; comfortable with
• Familiarity with cloud platforms (AWS, Azure, GCP) and security ecosystems.
• Excellent communication skills with ability to translate complex concepts for technical and
• Knowledge of data privacy and compliance frameworks (GDPR, HIPAA, NIST, ISO 27001) is a plus.