Technical Account Manager

📋 Description

• Act as the primary technical contact for assigned strategic Lighthouse customers.
• Provide tiered escalation management and proactive technical guidance to maximize value.
• Monitor account health and surface risks; coordinate with Product/Engineering to resolve issues.
• Support QBRs/Executive Reviews with technical updates, insights, and roadmap alignment.
• Deliver proactive outreach and ensure customers optimize Lighthouse solutions.

🎯 Requirements

• 5–10+ years in technical account management, support engineering, or similar roles in
• Proven track record handling high-severity incidents and serving as escalation point.
• Strong technical foundations across APIs, integrations, infrastructure, and troubleshooting.
• Excellent communication to explain technical concepts to executives and technical teams.
• Cross-functional collaboration with Engineering, Product, and Support.
• Fluent in English; other languages a plus.

🎁 Benefits

• Collaborative, fast-growing global SaaS environment.
• Hybrid work arrangement with Dallas office; flexible schedule and growth opportunities.