Technical Account Manager

📋 Description

• Serve as primary technical support contact.
• Own post-contract support for Cloudflare’s Enterprise customers.
• Manage support interactions, escalations, and advocate for customer needs.
• Collaborate with Account, Engineering, and Product teams to ensure satisfaction.
• Provide customer feedback to help product and engineering improve.
• Travel up to 25% and occasional weekend work as required.

🎯 Requirements

• Minimum 8 years of customer-facing TAM experience.
• Strong customer service, leadership, and problem-solving skills.
• Solid understanding of Layer 3 and 4 networking.
• Experience with security products (firewall, IPS, DDoS).
• System integration and multi-vendor data center deployments.
• Basic troubleshooting: traceroute, Wireshark, dig, curl.

🎁 Benefits

• Medical/Rx, Dental, Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and EAP
• Global Travel Medical Insurance