Technical Account Manager

📋 Description

• Provide white glove service to 10-15 accounts to implement Box products.
• Understand clients’ business practices and operating environment.
• Perform weekly and quarterly reviews of support health metrics.
• Act as escalation point for critical technical issues.
• Partner with customer’s helpdesk to drive training and feedback.
• Lead customer meetings and contribute to roadmap feedback.

🎯 Requirements

• 5+ years in a Technical Support role or Account Management equivalent.
• SQL experience.
• Experience with open APIs and API scripting.
• Experience with MDM solutions.
• Proactive problem-solver with strong operational rigor and cross-functional collaboration.
• Understanding of SAML/OAuth; AI/ML experience; must be a Box user.

🎁 Benefits

• Box culture with in-person collaboration values.
• Role requires an assigned office presence (minimum 3 days/week).
• Equity and benefits are provided.
• Reasonable accommodations available on request.
• Equal opportunity employer with a commitment to diversity.
• Pay transparency information available.