Technical Account Manager

📋 Description

• Partner with Enterprise customers to maximize business value as TAM.
• Guide customers through workflow optimization across the Discover–Define–Deliver lifecycle.
• Drive AI-powered adoption and embed Miro into customers' operating models.
• Monitor platform health, engagement, usage patterns, and feature adoption.
• Lead change management and scaling initiatives across departments, regions, and teams.

🎯 Requirements

• 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS.
• Strong technical fluency: APIs, integrations, and enterprise IT ecosystems.
• Proven ability to lead workflow optimization, platform adoption, and change management.
• Expertise in platform analytics to drive data-informed decisions.
• Skilled at facilitating executive-level discussions and cross-functional workshops.
• Willing to travel to customer sites up to 25%.

🎁 Benefits

• Equity included in a global benefits package.
• Wellbeing benefit and WFH equipment allowance.
• Annual Learning & Development stipend.