Technical Account Manager

📋 Description

• Own incident response coordination with customers.
• Drive platform adoption and technical health metrics for assigned accounts.
• Build deep technical relationships with security practitioners and leaders.
• Advise customers on security program improvements and detection strategies.
• Help customers mature Expel usage, expanding integrations and optimizing configurations.
• Provide technical content and support for CSM-led quarterly business reviews.

🎯 Requirements

• 5+ years in security, mostly in consultative customer-facing roles.
• Deep expertise in two or more security product spaces (EDR, NDR, SIEM, IAM).
• Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting).
• Understanding of enterprise security operations and challenges security teams face.
• Strong consultative skills; listens and contextualizes before recommending solutions.
• Ability to explain complex tech to varied audiences, from SOC analysts to security directors.

🎁 Benefits

• Unlimited PTO and comprehensive health benefits.
• Work location flexibility.
• Up to 24 weeks parental leave.