Technical Account Manager - Digital

📋 Description

• Manage customer success across a SaaS portfolio with scalable engagement.
• Own onboarding through renewal; be the primary post-sales accountability point.
• Monitor health, engagement, risks, and business outcomes.
• Drive renewal readiness and clear ownership of CS initiatives.
• Develop engagement via automated comms, webinars, and workshops.
• Translate usage and platform data into actionable recommendations.

🎯 Requirements

• Strong post-sales CS processes in a SaaS environment.
• Experience working with customers on technical or business challenges.
• Ability to analyze customer data and convert health indicators into actions.
• Understanding of adoption, retention, and renewal strategies.
• Ability to influence behavior and drive engagement.
• Excellent written and verbal communication; structured updates.

🎁 Benefits

• Remote work flexibility within the United States.
• Fast-growing cybersecurity and SaaS environment.
• Competitive compensation package.
• Healthcare benefits and employee wellness programs.
• Professional development and career growth support.
• Collaborative culture focused on innovation and teamwork.