Serve as a bridge between Hightouch and Fortune 5000 customers.
Oversee the entire customer journey from kick-off to onboarding to ongoing success.
Guide customers to adopt and maximize value from the Hightouch platform.
Collaborate with Sales to drive adoption in large organizations.
Provide proactive technical guidance across all products and manage escalations.
Contribute use cases and feedback to Engineering to improve the product.

🎯 Requirements

5+ years in a client-facing or tech-focused role.
Experience managing technical projects with a customer-first mindset.
Excellent project management and communication skills.
Ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs
Strong troubleshooting and problem-solving abilities with a drive to improve technical skills.
Cross-functional collaboration and ability to work under pressure.

🎁 Benefits

Equity compensation in ISO options and 10-year exercise window.

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