Technical Customer Care Specialist II (vAuto)

📋 Description

• Handle escalated technical support requests for assigned customer base.
• Respond to inquiries via phone and online channels; address routine to moderately complex questions.
• Research, troubleshoot, and analyze issues to identify hardware, software, data or other factors.
• Escalate complex cases to technical experts or management as needed.
• Use SQL or XML queries to investigate data discrepancies and support root-cause analysis.
• Document inquiries, steps, status, and resolutions for knowledge sharing.

🎯 Requirements

• High School Diploma/GED with 3+ years related experience or equivalent
• Experience in technical customer support or related field
• Strong troubleshooting, problem-solving, communication, and customer-focused skills
• Ability to work independently and with teams; flexible with shifts
• Preferred: SQL or XML experience to query databases
• Preferred: experience with Salesforce and Genesys PureCloud

🎁 Benefits

• Compensation: $20.10–$30.10 per hour
• Fully remote work within the United States
• Flexible scheduling; shifts Mon-Sat
• Paid time off and holidays
• Healthcare options and 401(k)
• Professional development opportunities