Manage a portfolio of strategic accounts across the customer lifecycle, from onboarding to renewal.
Build relationships and act as trusted advisor to drive value from Akuity’s platform.
Lead strategic meetings and Executive Business Reviews with best practices and recommendations.
Drive implementation and onboarding to accelerate time to value.
Prepare and nurture customers for advocacy and long-term partnership.
Define and achieve business/technical goals, KPIs, and success metrics with customers.

🎯 Requirements

2+ years in Customer Success, Technical Account Management, or similar role.
Experience with clients of all sizes and strong communication to engineers and executives.
Self-starter who can work independently in a remote environment.
Curiosity, adaptability in a fast-paced setting.
Willingness to travel as needed.

🎁 Benefits

Remote-friendly with quarterly travel.
Opportunity to work with modern GitOps tech and Kubernetes-based platforms.

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