Technical Customer Success Manager (SaaS)

📋 Description

• Manage the full customer lifecycle from onboarding through renewal
• Act as trusted advisor combining business and technical insight
• Translate client needs into documented processes, workflows, actions
• Use platform metrics, reports, and integrations to inform conversations
• Proactively resolve issues with clarity and professionalism
• Partner with internal teams to align technical delivery with client goals

🎯 Requirements

• 2–4 years in customer success, technical account management, or SaaS
• Foundational knowledge of SQL and Python; discuss data flows
• Experience in a tech or SaaS company environment
• Remote work experience with Slack, Zoom, Google Workspace, Asana
• Strong communication skills and client-facing confidence
• Detail-oriented with a structured, systems-focused mindset

🎁 Benefits

• Remote, long-term career with Hire Hangar
• Competitive pay
• Real growth opportunities
• Work with fast-growing global clients