Technical Customer Support Engineer

📋 Description

• Provide high-quality technical support to users, customers, and prospects through various channels.
• First-line technical representative, troubleshooting complex issues with SLAs.
• Diagnose and resolve problems involving databases, OLAP, cloud-native SaaS, and distributed systems.
• Support customers during pre-sales and post-sales activities, including proofs of concept.
• Collaborate with Engineering, Product, Support Services, and Go-to-Market to identify customer
• Develop reusable technical solutions and educational resources (docs, blogs, webinars, training).

🎯 Requirements

• Previous experience in a customer-facing technical role (Support Engineer, Solutions Engineer
• Strong breadth/depth in databases, OLAP, cloud-native SaaS, distributed systems or similar domains.
• Hands-on experience with an OLAP database/DBaaS or similar tech; direct platform experience is a
• Excellent troubleshooting, analytical, and communication skills; ability to explain solutions
• Fluent English and ability to collaborate in a globally distributed, remote environment.
• Availability for a 24/7 global support schedule; reliable internet; self-motivated and eager to

🎁 Benefits

• Fully remote and flexible work within a globally distributed org across 20+ countries.
• Healthcare employer contributions; stock options and equity participation.
• Flexible time off in the US and generous time-off elsewhere.
• $500 home office setup allowance for remote employees.
• Global company gatherings and in-person team events.
• Exposure to customers and challenges across EMEA, the Americas, and APJ; grow technical expertise