Technical Customer Support Engineer

📋 Description

• Provide high-quality technical support to users, customers, and prospects through support cases
• Act as a first-line technical representative, troubleshooting complex issues and providing timely
• Diagnose and resolve technical problems involving databases, OLAP systems, cloud-native SaaS
• Support customers and prospects during both pre-sales and post-sales activities, including
• Collaborate with Engineering, Product Management, Support Services, and Go-to-Market teams to
• Develop reusable technical solutions and educational resources through documentation, knowledge

🎯 Requirements

• Previous experience in a customer-facing technical role such as Support Engineer, Solutions
• Strong technical breadth and depth in database technologies, OLAP, cloud-native SaaS, distributed
• Hands-on experience with an OLAP database, DBaaS platform, or comparable technology; direct
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to investigate
• Excellent written and verbal communication skills and the ability to build trusted relationships
• Fluent English and the ability to collaborate effectively in a globally distributed, remote

🎁 Benefits

• Fully remote and flexible work environment within a globally distributed organization operating
• Employer contributions toward healthcare.
• Stock options and equity participation.
• Flexible time off in the United States and generous time-off allowances in other countries.
• $500 home office setup allowance for remote employees.
• Opportunities to participate in global company gatherings and in-person team events.