Technical Customer Support Engineer

📋 Description

• Provide high-quality technical support to users and customers via cases, chat, Slack, community
• Act as first-line technical rep, troubleshoot complex issues with SLAs.
• Diagnose/resolve problems in databases, OLAP, cloud-native SaaS, distributed systems.
• Support pre/post-sales activities, including proofs of concept.
• Collaborate with Engineering, Product, Support, and GTM to improve product.
• Develop technical resources via docs, blogs, webinars, and training.

🎯 Requirements

• Experience in a customer-facing technical role (Support Engineer, Solutions Engineer, etc.).
• Strong breadth/depth in databases, OLAP, cloud-native SaaS, distributed systems.
• Hands-on with OLAP DB or DBaaS; platform experience is a plus.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent written/verbal communication; build trusting relationships.
• Fluent English; able to work in a globally distributed remote environment.

🎁 Benefits

• Fully remote and flexible work across 20+ countries.
• Healthcare employer contributions.
• Stock options and equity participation.
• Flexible time off in the US; generous in other countries.
• $500 home office setup allowance for remote employees.
• Global company gatherings and in-person team events.