ElevenLabs

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Technical Customer Support Specialist

Customer Support

Added

34 minutes ago

Location

🌍 Oceania

Type

Contract

Salary

Salary not provided

Related skills

javascript python twilio apis telephony

📋 Description

Own enterprise support end-to-end and resolve issues quickly
Provide high-quality technical support in English
Become a deep expert in ElevenAgents and customer usage
Identify patterns across tickets and surface product gaps
Build clear, up-to-date documentation
Act as trusted technical partner for enterprise customers

🎯 Requirements

2–3 years in technical customer support at SaaS
Familiarity with LLMs, AI agents, and telephony (Twilio, SIP)
APIs and developer integration; comfortable with Python or JavaScript
Interest in implementing and experimenting with AI solutions
Experience working autonomously in fast-moving, international, remote teams
Strong communicator; self-directed; startup-minded

🎁 Benefits

Innovative culture and high-impact work
Growth opportunities across teams
Learning & development stipend annually
Annual social travel stipend
Annual company offsite
Co-working stipend

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