Frontify

201-500 employees
9 jobs posted

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Technical Customer Support Specialist - German-speaking

Customer Support

Added

5 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

german intercom apis english dns

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📋 Description

Be the technical front line for customers via Intercom (email/chat) and occasional calls
Troubleshoot and resolve issues, including SSO, custom domains, DNS, and APIs
Collaborate with Engineering, Product, and experts to resolve complex issues
Document troubleshooting steps and solutions for the team
Coordinate Custom Domain and SSO/SAML setups for customers
Leverage AI and self-service tools to improve support quality

🎯 Requirements

Fluent German and English
Experience in technical, customer-facing SaaS support
Strong technical aptitude with concepts like SSO/SAML, DNS, and APIs
Familiarity with Intercom or similar support tooling
Ability to work in a hybrid setup from St. Gallen office
Strong communication and problem-solving skills

🎁 Benefits

Competitive leave and wellbeing benefits
Home office setup budget and flexible work options
Learning, development, and wellness allowances
Inclusive, supportive team culture

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