Model N, Inc.

501-1000
14 jobs posted

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Technical Engineer 1 (Customer Support)

Added

5 days ago

Location

🇮🇳 Hyderabad

Type

Full time

Salary

Salary not provided

Related skills

looker sql excel oracle sharepoint

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📋 Description

Own ticket lifecycle and manage customer expectations.
Provide clear, timely updates and next steps.
Participate in customer meetings and discussions.

🎯 Requirements

BE/BTech in CS/Engineering or related field (or equivalent).
2-3 years in enterprise software customer support.
Strong SQL skills (joins, subqueries, views).
Experience with Cognos, Looker, SharePoint, Excel.
Analytical, problem-solving, and effective communication.

🎁 Benefits

Opportunity to develop technical and product expertise.
Collaborative team environment with growth potential.

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