Technical Merchant Banking Support Associate

📋 Description

• Provide Exceptional Customer Service: Answer inbound calls and respond to inquiries about technical
• Deliver Technical Support: Troubleshoot and resolve complex technical issues related to merchant
• Process Transactions: Handle various financial transactions, including payments, transfers, and
• Educate Clients: Explain merchant banking services, fees, and technical processes to clients
• Upsell Products and Services: Identify opportunities to promote additional banking products or
• Maintain Security Protocols: Adhere to strict security measures to protect sensitive financial and

🎯 Requirements

• Must be at least 18 years or older.
• A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or
• Must have flexible availability to work any day and any assigned shift weekly (Weekends and Public
• Must be able to train and work onsite.
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
• Experience in customer service is an asset and preferred.

🎁 Benefits

• Competitive compensation packages with base pay, incentives, and shift differentials.
• Annual merit increase based on performance.
• Paid Training and ongoing career development opportunities.
• Health and Life Insurance Plan; paid vacation and sick leave.
• Onsite amenities and transportation support where available.