Take preliminary actions to resolve tickets and/or technical/product issues.
Provide quality service to Lotlinx’s internal customers in all assigned tasks.
Support internal customers with product training, knowledge and expertise.
Provide solutions in a timely fashion for issues that may arise with all Lotlinx products.
Log and track support calls/tickets/chats in the designated Lotlinx system(s).
Prioritize and escalate jobs as required to ensure customer satisfaction.

🎯 Requirements

Technical Trade degree/diploma is beneficial
3+ years experience in an operational/technical support environment
Previous software or other technical training
Previous operational team experience beneficial
Previous product team experience is beneficial
Strong communication skills; verbal, spoken and written.

🎁 Benefits

Competitive compensation and benefits
Flex time off
Career development opportunities

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