Technical Readiness & Communities Director

📋 Description

• Lead strategy and day-to-day operations for a Communities of Practice within ServiceNow’s Customer
• Scale AI readiness and practitioner expertise across 3,400+ practitioners worldwide.
• Partner with GEO leadership, Product, Engineering, and ServiceNow University to build a
• Define operating models, governance, and metrics for community health and impact.
• Drive practitioner engagement, content amplification, and knowledge sharing at scale.
• Present strategy and impact to VP/SVP audiences and cross-functional stakeholders.

🎯 Requirements

• 10+ years in enablement, community management, learning & development, or technical program
• 5+ years leading communities of practice or centers of excellence at scale.
• 2+ years direct AI technology experience enabling AI adoption or AI-enabled programs.
• Proven success launching and sustaining community programs in large, matrixed organizations.
• Experience presenting strategy/results to VP/SVP-level audiences with measurable business impact.
• Bachelor’s degree or equivalent professional experience.

🎁 Benefits

• Flexible work persona; remote or hybrid work options with periodic travel.
• Supportive environment for AI-driven enablement and learning initiatives.
• Inclusive, equal-opportunity employer with accommodations on request.