Technical Resource Contact Center Analyst - Senior

📋 Description

• Provide advanced technical support for complex customer issues across multiple products and
• Diagnose and resolve hardware and software problems in compute, virtualization, networking, and
• Act as senior escalation point, mentoring junior analysts.
• Perform in-depth troubleshooting and root cause analysis for sustainable solutions.
• Document resolutions and knowledge articles to boost self-service and efficiency.
• Identify recurring issues and work with product/engineering on long-term fixes.

🎯 Requirements

• Bachelor’s degree in CS/IT/Engineering or equivalent experience.
• 5–7 years in technical support, with ≥2 years in senior/lead capacity.
• Proven ability to troubleshoot end-to-end hardware and software environments.
• Strong knowledge of OS, virtualization, compute, networking, and storage.
• Experience with virtualization and container tech (VMware, OpenShift, containers).
• Understanding of Ethernet, Fibre Channel networking, and storage types.

🎁 Benefits

• Remote work within the United States.
• Base salary $100,000–$120,000 annually; OTE $110,000–$138,000.
• Eligibility for bonus/commission programs.
• Industry-leading benefits and flexible work arrangements.
• Collaborative, inclusive culture and professional growth.