Technical Services Engineer

📋 Description

• Serve as a primary technical contact for users and customers, coordinating issue resolution through
• Act as a primary implementation resource for client projects from kickoff through completion.
• Provide second-level technical support for healthcare IT systems, diagnosing complex hardware

🎯 Requirements

• 5+ years of professional IT support or technical services experience.
• Bachelor’s in IT, Healthcare Informatics, or related field, or equivalent practical experience.
• Experience supporting IT environments, preferably in healthcare or mission-critical settings.
• Strong customer service and relationship-management skills with user/support experience.
• Solid knowledge of IT infrastructure, networking, and troubleshooting principles; hands-on
• Hands-on experience with Windows desktops/servers and Linux admin; familiarity with healthcare IT

🎁 Benefits

• Full-time position with a remote work arrangement.
• Exposure to healthcare IT systems, PACS, DICOM, HL7, and radiology workflows.
• Cross-functional collaboration with IT, Product, and Engineering teams.
• Opportunity to contribute to client implementations from kickoff to completion.
• Professional development through exposure to ITIL-based processes and specialized technologies.