Technical Services Engineer

📋 Description

• Partner with customers on mission-critical challenges.
• Maintain and optimize deployments during incidents.
• Ramp up quickly; escalate issues when needed.
• Collaborate with product, engineering, and field teams.
• Create knowledge articles and mentor new teammates.
• Deliver scalable, reliable database support.

🎯 Requirements

• Linux systems admin and troubleshooting.
• Production systems support for large-scale DB apps.
• End-to-end diagnostic across app, DB, and infra.
• Familiarity with RDBMS/NoSQL concepts; MongoDB preferred.
• Cloud experience: AWS, Azure, or GCP.
• Kubernetes or similar orchestration.

🎁 Benefits

• Offices worldwide with a builder-first culture.
• Fertility assistance and generous parental leave.
• Equity program and employee stock purchase options.
• Flexible PTO and comprehensive wellbeing benefits.
• Disability accommodations during apply/interview process.
• Mental health and wellness resources.