Technical Services Engineer, FlashArray

📋 Description

• Proactively own and resolve customer issues from initial contact to resolution across all severity levels.
• Diagnose and troubleshoot complex FlashArray issues across multi-platform environments (OS, networking, SAN).
• Lead multi-party calls and escalations; advocate for customers with cross-functional teams.
• Enhance knowledge base with internal and customer-facing articles.
• Mentor junior Support Engineers with guidance on best practices.

🎯 Requirements

• 3+ years in enterprise-level technical support.
• Proven experience owning and resolving complex customer issues in multi-platform enterprise environments.
• Deep troubleshooting across storage, networking, replication, performance, and capacity.
• Working knowledge of Linux, Windows, VMware; LANs/WANs; SANs.
• Exceptional customer service; able to manage multiple projects and cases concurrently.

🎁 Benefits

• On-site Raleigh, NC office
• Comprehensive benefits including wellness resources and flexible time off
• Fortune Best Workplace in Technology culture and growth opportunities
• Team-focused environment with supportive management