Technical Services Engineer III

📋 Description

• Build deep understanding of impact.com’s platform and support clients through full lifecycle from
• Design, implement, and support technical solutions across the SaaS platform for reliability and
• Collaborate with Onboarding, Client Success, Product, Engineering, and other teams to guide
• Take end-to-end ownership of client technical issues, from initial investigation to resolution and
• Manage technical requests through ticketing systems and prioritize in a fast-paced environment.
• Identify recurring issues and communicate trends and insights to stakeholders.

🎯 Requirements

• Bachelor’s degree in CS/Engineering/Math or related, or equivalent practical experience.
• Experience in a tech-focused role at a digital marketing or tech-driven company, customer-facing
• Strong understanding of client solutions on SaaS platforms.
• Experience with HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
• Ability to analyze logs and data to troubleshoot issues, including writing SQL queries.
• Familiarity with affiliate marketing or digital marketing ecosystem a plus.

🎁 Benefits

• Health, vision, dental, and virtual care benefits; out-of-country medical coverage.
• Flexible PTO and generous parental leave policies.
• RSUs with a 3-year vesting schedule; Coursera access for learning; tech stipend for home office
• Employee assistance programs; gym reimbursement; mental health and wellness support.