Technical Solutions Engineer

📋 Description

• Provide Level 1 technical support for the Developer Portal, including incident handling and service
• First point of contact for users, ensuring timely response and issue resolution
• Troubleshoot APIs, integrations, and platform access
• Escalate complex issues to Level 2/engineering with proper documentation
• Monitor system alerts and address potential issues
• Maintain and update support docs and SOPs; collaborate with DevX teams to identify recurring issues

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Data
• 1–3 years in Technical Support, Application Support, Service Desk, Developer Support, or related
• Proficiency in Python for scripting, automation, API integrations, troubleshooting
• Proficiency in data analysis using Power BI, Excel, SQL, or similar tools
• Experience with RPA platforms such as Automation Anywhere, UiPath, Power Automate
• Foundational knowledge of Agentic AI and Generative AI, including AI agents, LLMs, prompt

🎁 Benefits

• Global opportunities with Experian
• Inclusive and award-winning culture
• Careers site and Experian Life insights